Returns & Replacements

At Prime Dome, we want you to shop with confidence. Our Return & Exchange Policy is designed in accordance with Canadian consumer protection laws and international e-commerce best practices.

1. 30-Day Return Policy

  • You may request a return or exchange within 30 days of receiving your order.

  • Items must be in their original condition, unused, and returned with all packaging and accessories.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was shipped.

2. Refunds

  • Once we receive and inspect your returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

3. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact us before returning your product.

  • Exchanges are subject to product availability. If the item is no longer available, a full refund will be provided.

4. Defective or Damaged Products (Legal Warranty)

In accordance with Canadian consumer protection laws, all products sold by Prime Dome include a legal warranty against manufacturing defects.

  • If your product is defective, damaged, or not as described, please notify us within a reasonable period of time.

  • Depending on the case, we will:

    • Repair the item,

    • Replace it with a new one, or

    • Provide a full refund.

This warranty does not cover:

  • Normal wear and tear,

  • Damage caused by misuse, accidents, or unauthorized repairs.

5. Non-Returnable Items

For hygiene and safety reasons, certain items (e.g., personal care products, undergarments, bedding once opened) cannot be returned unless defective.

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support:

📧 Email: [your-email@primedome.com]
📞 Phone: [optional business phone]
Include your order number, full name, and reason for return.

We will provide you with detailed instructions and, if applicable, a return shipping label.

7. Governing Law

This policy complies with consumer protection regulations under the Competition Act, Consumer Protection Acts of Canadian provinces, and the implied warranty provisions under Canadian law.

✅ Summary:

  • 30 days to return or exchange, no questions asked.

  • Legal warranty against manufacturing defects (reasonable durability).

  • Refunds within 7 business days after inspection.